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Balikbayan Box Service from the US to the Philippines

FMC OTI License # 029508F | DTI Accredited

Attention NJJR Express Customers: Beware of Impostors Posing as Agents

Dear Valued Customers,

We are writing to bring to your attention a concerning issue that has come to our notice regarding individuals impersonating NJJR Express Agents. It has come to our attention that there have been instances where unauthorized individuals are falsely claiming to represent NJJR Express, attempting to pick up boxes or engage in transactions on our behalf.

To ensure the safety and security of your shipments and to prevent any potential fraudulent activity, we urge all our customers to remain vigilant and take note of the following precautions:

  1. Request an Official Receipt: Whenever someone claims to be an NJJR Express Agent, always request an official receipt or documentation confirming their identity and authorization. Legitimate agents will be able to provide you with proper documentation upon request.

  2. Transact Only with Authorized Agents: Our authorized agents are listed on our official website. Before engaging in any transaction, please verify that the individual you are dealing with is indeed listed as an authorized NJJR Express Agent on our website.

  3. Confirmation Through Passaic Warehouse: If you have any doubts or suspicions about the legitimacy of an individual claiming to be an NJJR Express Agent, we encourage you to contact our Passaic Warehouse directly at 1(800) 549-7113. Our representatives will be able to confirm whether the agent in question is authorized to pick up boxes on behalf of NJJR Express.

We take the security of your balikbayan boxes and your trust in our services very seriously. NJJR Express is committed to ensuring that all our customers have a safe and reliable experience when entrusting us with their package. By remaining vigilant and following these guidelines, we can work together to prevent any unauthorized individuals from taking advantage of our valued customers.

If you encounter any suspicious activity or have any concerns regarding the authenticity of an NJJR Express Agent, please do not hesitate to reach out to us immediately. Your cooperation and assistance in maintaining the integrity of our services are greatly appreciated.

Thank you for your attention to this matter.

a person wearing a white mask with NJJR Express and Love Box logoon a yellow background.
NJJR Express Agent Impostor



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